Refund Policy

At AyshaDressDesigns.online, we want you to love your purchase! If you are not completely satisfied with your dress, we’re here to help. Please review our refund policy below to ensure a smooth process.

1. Eligibility for Refund

  • Refunds are available for items that are unused, unworn, and in their original condition with tags attached.
  • We only accept returns for items purchased directly from AyshaDressDesigns.online.
  • Refund requests must be made within 14 days of receiving your order.

2. Non-Refundable Items

  • Sale or discounted items are not eligible for a refund.
  • Custom-made or personalized items are also non-refundable.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at support@ayeshadesigns.online with your order number and details of the item(s) you wish to return.
  2. We will provide you with a Return Authorization (RA) number and return instructions.
  3. Return the item(s) within 7 days of receiving the RA number. Please ensure the item is in its original condition, including the packaging and tags.

4. Return Shipping

  • You are responsible for the cost of return shipping.
  • We recommend using a tracked and insured shipping service, as we cannot be responsible for lost or damaged returns.

5. Processing the Refund

  • Once we receive and inspect your returned item, we will process your refund within 7 business days.
  • Refunds will be credited to the original payment method. Please note, depending on your payment provider, it may take additional time for the refund to appear on your account.

6. Exchanges

  • If you wish to exchange your dress for a different size or style, we recommend placing a new order. Refunds are processed according to the policy outlined above.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange a full refund or exchange for the item at no additional cost.

8. Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out:

Thank you for shopping with AyshaDressDesigns.online! We are committed to ensuring your complete satisfaction.

4o mini

Shopping Cart